This guide helps you resolve common issues you might encounter while using Lunark AI. If you can’t find a solution to your specific problem, our AI Assistant can provide real-time help during your session.

Connection Issues

Wallet Connection Problems

Issue: Unable to connect your wallet Solution:

1. Ensure your wallet (MetaMask, Trust Wallet, etc.) is properly installed and up to date
2. Check if you’re on the correct network
3. Clear your browser cache and try reconnecting
4. Make sure your wallet is unlocked

Issue: Wallet keeps disconnecting Solution:

1. Check your internet connection
2. Verify your browser permissions
3. Try using a different supported browser
4. Update your wallet extension

Transaction Issues

Failed Transactions

Issue: Transaction fails to execute Solution:

• Check if you have sufficient funds for the transaction and gas fees
• Verify the network’s current status
• Ensure you’ve approved necessary token permissions
• Try adjusting gas settings if network is congested

Pending Transactions

Issue: Transaction stuck in pending state Solution:

• Wait for network congestion to clear
• If urgent, you can speed up or cancel the transaction
• Check if gas price was set too low
• Verify network status on blockchain explorers

Network-Related Issues

Network Switching

Issue: Unable to switch networks Solution:

1. Ensure the desired network is properly configured in your wallet
2. Check if you have sufficient native tokens for gas fees
3. Try manually switching networks in your wallet first
4. Clear browser cache and restart your session

Cross-Chain Operations

Issue: Cross-chain transaction not completing Solution:

• Verify both source and destination networks are operational
• Check if you have sufficient funds on both networks
• Ensure bridge protocol is functioning normally
• Wait for required block confirmations

Performance Issues

Slow Response Times

Issue: AI responses are slower than usual Solution:

1. Check your internet connection
2. Clear browser cache
3. Refresh the page
4. Try reducing the complexity of your requests

Interface Issues

Issue: UI elements not loading properly Solution:

1. Clear browser cache
2. Disable browser extensions that might interfere
3. Try a different supported browser
4. Check if your browser is up to date

Security Alerts

Unexpected Security Warnings

Issue: Receiving security alerts for normal operations Solution:

• Verify the transaction details carefully
• Check if you’re on the correct website
• Ensure your wallet address is correct
• Review recent account activity

Smart Contract Interactions

Issue: Smart contract approval issues Solution:

1. Verify contract addresses match known protocols
2. Check if contract is verified on blockchain explorer
3. Review permission settings
4. Ensure you’re interacting with the correct version of the protocol

Recovery and Backup

Session Recovery

Issue: Unable to restore previous session Solution:

1. Check if you’re logged in with the correct account
2. Clear browser data and log in again
3. Verify wallet connection
4. Check if you’re using the same authentication method

Best Practices

To minimize issues while using Lunark AI:

1. Always verify transactions before confirming them
2. Keep your wallet software and browser up to date
3. Use secure and stable internet connections
4. Regularly check your wallet permissions
5. Monitor gas prices for optimal transaction timing
6. Save frequently used addresses in your address book
7. Keep track of your transaction history

System Status

You can check the current status of Lunark AI’s services and integrated networks on our status page. This includes:

• API Performance
• Network Integration Status
• Smart Contract Operations
• Bridge Protocol Status

Getting Additional Help

If you encounter an issue not covered in this guide:

1. Ask our AI Assistant for help during your session
2. Check our documentation for detailed guides
3. Visit our community channels for peer support
4. Review our latest platform updates for known issues

Remember that Lunark AI’s dual intelligence system continuously learns from user interactions and system performance. This helps us identify and prevent common issues before they affect users.